Refund policy
Return & Refund Policy
At Glamorous by Greenlee, we take pride in the quality of every product we offer. Please read our return policy carefully before making a purchase.
Returns
Due to the nature of our products (fragrances, makeup, and skincare), we only accept returns on items that are unopened, unused, and in their original packaging. Return requests must be submitted within 7 days of receiving your order.
To initiate a return, please contact us at [your email address] with your order number and reason for return. We will review your request and respond within 2 business days.
Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days.
Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item. In these cases, we will cover the return shipping and offer a full refund or replacement at no additional cost.
Non-Returnable Items
- Opened or used products
- Items not in their original packaging
- Sale or discounted items
Contact Us
For any queries, please reach out to us at admin@ecggroup.co.za or via our Contact page.